Woman speaks out after Lindsay Lohan helps her come out to family in viral video

When Alana, 20, asked the actress to help her come out to her parents in a Cameo, Lohan instead filmed an encouraging message to the college student to share the news with her parents herself.
2:59 | 01/28/21

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Transcript for Woman speaks out after Lindsay Lohan helps her come out to family in viral video
We're back now with that personal and powerful message from actress Lindsay lohan to a young woman asking for her help to come out to her parents. The video going viral but now the star is asking her to take it down. Adrienne Bankert is with us. Has that story and, Adrienne, the college student is talking about it this morning. Good morning to you. Reporter: Good morning to you, too, robin. You take one of the most popular apps and combine it with the most intimate a family can ever have and throw in Lindsay lohan and appears the actress filmed a video that she thought was going to be private. It's now been viewed over 500,000 times. It was a powerful message of support now viral. I know that you are about to take a very big step in telling your parents, you know, who you truly are and what you want them to accept of you and I think you should do it yourself. Reporter: 20-year-old Alana says she was planning on coming out to her parents when she had an idea. Guys, I think I'm going to have to come out to my parents but hear me out. What if I got Lindsay lohan to tell my parents? Reporter: Alana turned to the popular site cameo which lets fans buy personalized videos from famous athletes -- It's Brett Favre. Reporter: To movie stars. The more you know the further you go. Reporter: Instead of breaking the news to Alana's parents she encouraged Alana to share the news herself. I think coming from you, you'll feel a lot of power and strength and it's important that you are who you truly are and that you love yourself and you can live by that and tell your I didn't have an intention of posting it only because that was just something I was going to show my parents. I was so inspired and so touched and I immediately thought, there are so many people out there that need to hear this message. Reporter: But on Friday Alana says she received this now deleted message from lohan's cameo account asking her to remove it. Hi, just wanted to ask if you could please take the cameo down because it was private for your use only. I was kind of confused just because it's been getting such positive like reactions from everybody. Reporter: The child star turned business mogul has kept a lower profile in recent years focusing on her ventures off camera. I'm sure it came straight from the heart. She lives a different kind of life these days, Lindsay lohan, I mean, having been in the spotlight for so long. You rarely see interviews with her or hear about what she's doing. Reporter: And there has been no comment from lohan but Alana really stressed to us she was so grateful and so honored by this message, she just wanted to encourage other people in the same way she was encouraged. Guys. She just wanted to help others as she was helped by good to have you with us. We have our "Play of the

This transcript has been automatically generated and may not be 100% accurate.

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