Transcript for New rideshare, taxi rules lead to travel nightmares at airports
Now to the travel nightmare that is unfolding at airports. It has nothing to do with planes. New rules for ride share and taxi pickups are leaving passengers waiting potentially hours to get home. Something Matt Gutman saw firsthand at L.A.X. And he has the latest. Reporter: Long lines at the airport are nothing new. But here at L.A.X., these weary travelers aren't waiting to board a plane. They're just trying to get out of the parking lot. L.A.X. Recently rolled out a new pickup system which funnels taxi and ride share passengers from the terminals to an external parking lot. Appropriately named L.A. Exit. To streamline the process as it undergoes construction. The result, chaos. Many venting on social media. Pretty terrible. It takes up so much time. People are confused. Reporter: Some claim to have waited in line for upwards of three hours trying to catch their ride. In the good old days, this is where you pick up your Uber, but no more. Now L.A.X. Shuttle. I jumped on board myself to see what travelers here are up against and trekking through the lot I found more than just taxis and ride shares. Look at this. There are food trucks here. This is not peak time. This should be the quietest most mellow time of day but it's not. The wait, just as long as it it's about 15 minutes since I hit the ride share number. It's been 23 minutes. 27 minutes and we're almost at the end of the line. You've been waiting a long time? Reporter: Airports are rolling out similar plans including Boston's Logan airport where it's actually been an easier transition. I like it better. Reporter: Learning from the past two days L.A.X. Executive Michael Christianson says starting this morning they're changing traffic patterns and creating new lots for certain ride shares. The traffic in and around L.A.X. Has always been we made some pretty big changes here and those changes are taking some adjustments. Reporter: They hope the lot expansion happens tomorrow. When they expand the lot that means they can funnel more cars in here and hopefully load fares more ickly. Yesterday in this area about the size of a football field they had 25,000 cars and more waiting also means higher fares. My fare yesterday was about 40% more expensive. Guys. Wow. That is something out there.
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