Passengers protest after cruise line denies refunds

Norwegian Cruise Line faced the fury of hundreds of passengers when it allegedly did not dock at two of its scheduled stops in Amsterdam and Iceland.
2:09 | 10/10/19

Coming up in the next {{countdown}} {{countdownlbl}}

Coming up next:

{{nextVideo.title}}

{{nextVideo.description}}

Skip to this video now

Now Playing:

{{currentVideo.title}}

Comments
Related Extras
Related Videos
Video Transcript
Transcript for Passengers protest after cruise line denies refunds
what some passengers are calling a nightmare cruise after stops were canceled over what the cruise line is calling severe weather conditions and passengers were denied full refunds, which got people angry. Gio Benitez is here with more. Good morning, gio. Reporter: Hey, Michael, good morning. Yeah, they got very angry and all captured on camera. We're talking about what was supposed to be a luxurious 14-day cruise but instead these passengers say it was a night images from what the passengers called a cruise from hell. Reporter: Norwegian cruise line facing their fury when they say the Norwegian spirit didn't dock at two of its scheduled stops in Amsterdam and Iceland and complained of toilets not flushing. Tension rising as passengers sought answers from crew members. The captain or someone who can dictate and make rules because you can't. You're not doing anything. Reporter: Passengers who paid as much as $6,000 to tour the mystical fjords protesting on the ship. One sign writing we want refund. Another shame on you. Norwegian refusing to give a full refund instead offering 25% off a future cruise. Norwegian saying in a statement, unfortunately Norwegian spirit's itinerary was impacted by severe weather conditions. We are very sorry for any inconvenience and disappointment our guests experienced. Severe weather conditions are an act of god and cannot be controlled, influenced or remediated by the cruise line. The ship did end up replacing some ports of call but some passengers say that's not enough. One woman tweeting, the ship didn't go to Iceland or Amsterdam. Where else can you pay full price and get 40%. You can see right there many of the passengers aren't satisfied and still want their money back. Guys, back to you. You can understand why they would want that. Okay, thank you. A massive fire we'll tell

This transcript has been automatically generated and may not be 100% accurate.

{"duration":"2:09","description":"Norwegian Cruise Line faced the fury of hundreds of passengers when it allegedly did not dock at two of its scheduled stops in Amsterdam and Iceland.","mediaType":"default","section":"ABCNews/GMA","id":"66178907","title":"Passengers protest after cruise line denies refunds","url":"/GMA/News/video/passengers-protest-cruise-line-denies-refunds-66178907"}