Service dog company accused of duping customers

Virginia's attorney general has filed a new lawsuit against Service Dogs by Warren Retrievers based on more than 50 customer complaints.
2:32 | 05/10/18

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Transcript for Service dog company accused of duping customers
Back now with that service dog company accused of misleading customers promising dogs that help save lives, selling them for as much as $25,000. But customers say they didn't get what they paid for. Gio Benitez is here with more on that. Good morning. Reporter: Yeah, this new lawsuit this morning claims these dogs can't even walk properly on leashes or respond when called. Something one attorney general calls very dangerous. Is this is a trained service dog in action, watch as he wakes his diabetic owner up in the middle of the night because he senses her blood sugar is dropping and this is lotus. Hey, down. Reporter: Jovanna flores brought her for his son hoping she would save his life. $18,000 she wants answers. She's just not service dog material. She's a pet and we do love her very much. But if you compare her to another service dog that was properly trained, there's really no comparison. Reporter: She says she purchased her dog from the Virginia based company service dogs by Warren retriever whose website promises life saving dogs for people with autism, diabetes, pchlth tsd and seizure disorders and that can contact 911 in an emergency but Virginia's attorney general is tightening the leash filing a new lawsuit based on 50 customer complaints alleging in many cases these dogs are poorly trained, ill-behaved dogs not equipped to help them manage a life-threatening disability and are little more than very expensive pets. The A.G. Saying the average cost, $25,000 for a dog as young as 3 months old. Sheila o'brien with assistance dogs international which promotes high training standards for service dog programs says it's dangerous to put very young dogs into service. You wouldn't send a child in to do a man's work, would you? Reporter: Minnie is 3 months old herself being trained to help veterans with PTSD. Sheila says that will take another year and a half of training. Bottom line, three months is too young. Too young. Too young. Reporter: The company being targeted told "The Washington post" that they deny ever setting out to mislead, cheat or defraud anyone but you know what, so many nonprofits offer these dogs for free so look into that. We will.

This transcript has been automatically generated and may not be 100% accurate.

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