Obamacare Phone, Mail Signup Uses Same System as Website

Internal memos reveal issues with signing up for Obamacare are not limited to the website.
2:39 | 11/04/13

Coming up in the next {{countdown}} {{countdownlbl}}

Coming up next:



Skip to this video now

Now Playing:


Related Extras
Related Videos
Video Transcript
Transcript for Obamacare Phone, Mail Signup Uses Same System as Website
New troubles on the obama care front. Abc news obtained copies of internal memos. Revealing that extensive problems signing up are not limited to the website. Reporter: The white house said repeatedly that people with bypass the problems on the website by sending an application over the mail or on a hotline. Turns out that is not the easy fix suggested to be. The president has said that customers with bypass crash after crash by enrolling in other ways. In the meantime, you can apply for coverage over the phone, by mail in person. Reporter: He said enrolling over the phone is easy and quick. Once you get on the phone with a trained represent, it takes about 25 minutes for a individual to apply for coverage. About 45 minutes for a family. Reporter: Internal memos obtained exxlclusively by abc news shows that problems on the phone are the same as on the website. Why? They use the same computer system. The same portal is used to determine eligibility no matter how the application is submitted, reads one memo. It describes filling out paper applications as an effort to buy time. It allows people to feel like they're moving forward. At the end of the day, we're all stuck in the same cueue. The phone calls were using the same troubled system as the website. The phone calls were designed so that the personal information can be entered in at a later date when the website was working bet person the president wasn't saying you could enrolg over the phone. Only that you could submit your application. They're saying the website will be fixed by the end of the month. Big elections tomorrow in new jersey and virginia. The president was in virginia yesterday. That's right. They're hoping for big news in virginia. Democrats could have a clean sweep in what had long be a republican-leaning state. Now it will be dominated by democrats if the election goes the way the polls suggest. Chris christie, republican, headed to victory in new jersey. Let's get the other top stories from josh.

This transcript has been automatically generated and may not be 100% accurate.

{"duration":"2:39","description":"Internal memos reveal issues with signing up for Obamacare are not limited to the website.","mediaType":"default","section":"ABCNews/GMA","id":"20774280","title":"Obamacare Phone, Mail Signup Uses Same System as Website","url":"/GMA/video/obamacare-phone-mail-signup-system-website-20774280"}