Transcript for Cross-Country Christmas Flight Turns Into Nightmare
We turn to a real-life nightmare before Christmas for passengers on a cross country flight. It took the frustrated flyers almost a full day just to get from Miami to L.A. ABC's Elizabeth Hur with the story. Reporter: A flight turning into a nightmare for nearly 200 people who spent 20 hours traveling from Miami to los Angeles. The fact is we paid a fare to get us there within a certain amount of time and they fell well outside the range report normally no longer than five hours started with a thud. Halfway into the flight we both felt a thud that reverberated throughout the plane. Reporter: Then the smell of smoke. Engine troubles according to American airlines. The airbus 321's emergency landing in Lubbock, Texas was just the beginning of the nightmare before Christmas. Lubbock approach American 295. Reporter: After spending 14 hours stuck only halfway to their destination, flight 295's passengers were told their new plane would have to make a stop in Dallas for fuel, meaning they now wouldn't land in Los Angeles until at least 2 A.M. Desperate for answers, passengers took out their phones and began recording. They at one point told us to not take photos or videos or we'd be removed. Reporter: They did not respond to those allegations but wrote in a statement, we apologize to our customers for the inconvenience. For attorney Ben Curtis, a small comfort, but mostly he says he is thankful that after 20 hours, two planes and nearly running out of food he finally made it back in L.A. In time to spend Christmas with his family. For "Good morning America," Elizabeth Hur, ABC news, new York.
This transcript has been automatically generated and may not be 100% accurate.