Transcript for Uber CEO: 'We are now the kind of company that you can be proud of to work for'
Hey everyone I'm Rebecca Jarvis and this is ABC news live. And the company Hoover has just unveiled a host of new security measures meant to protect both the safety of its passengers as well as the draw my first. And I sat down for a one on one with CEO dar Kos for Shockey. To talk to him one year into with tenure with that top job at Hoover about everything from big changes to the apple. To flying cars take you for joining us today things in one year into your time at Hoover why this announcement now well. This announcement now because we made safety our top priority as a company for 2018 and we said we're gonna to safety above all. All of our operations on the ground from Sao Paulo to Paris to London to New York. Everyone wants to feel safe and we thought that we can't harness the power of technology. In order to introduce a host of safety features. Safety is a writer and a driver so that you can share your ride with a loved one or making a 911 button that's location aware just in case something happens digital safety. So that to your phone numbers mask before so that your driver. Doesn't necessarily have your home address. And some really really cool new features. In terms of using tellem Maddux. And using the fact that we know where you're going to and how longer trip should take so that. If if in that one in a 1000001 in ten million chance something happens on the way we can reach out to you. How were KI. Algorithms can know that something has happened and we can make sure that things are okay. So we're really excited about this feature set and it's only the beginning for us this is this is so long journey would take. They're going to be people out there who say these are great new features. But why weren't they already a part of mover. Well you know fair questions but they are now right we've been and we put safety is a priority and you have to understand that Hoover's be done years old. Right to win you are even though were in everyone's pocket it seems around the world this is a young company. And the focus for us has been in building the base service and expanding on a worldwide basis now we get to focus on. The details that are more personal and we think what's more Purcell when safety. And we ultimately think that we. He can set the standard for safety in the transportation industry this isn't just about over its about the wider transportation industry and how would evolves over Perkins up. Do you think other parts of the transportation industry might adopt some of these changes themselves. To listen we hope so now. The sweet. Safety services that we have. In addition to what we did in the past that background checks continuous monitoring of of the background checks. A number of the features that we told you about. These this suite of services is not does not available any place else but we think that if we set the standard and we. C two two transportation industry and consumers and or drivers that this is important. Hoover's always been a leader so we do think that others will follow suit. And we think that's a good thing frankly. Speaking on transportation industry as a whole. Hoover is no longer just about cars you're now in the bike sharing their says. You're in the east scooter business how much of a difference is there between for example these security on the line scooter vs now be security in Ann Hoover car. I think it's a great question and these are the answers that we have to answer over Puerto time. We really think about who burned not just in terms of a car but we think Iran terms of the bike and scooter. And delivery over eats is now the largest delivery provider outside of China on a worldwide basis so we want to be your one stop shop for transportation. Or delivery and we will look to move safety and to every part effect consideration. Face so that. If you want to go from point eight a B. In any city you live inner city that your visiting you come to Cooper and we'll tell you you know maybe you should take the subway on this ride is that it take you where. You're gonna tell me not to taken over we will tell you know how you gonna do that in the Syria this they actually were back and Hoover right now don't do that get on the subways. We are now working on technology that's going to. Connect to you into subway systems etc. there's a lot of partnership that we have to work on. But we will certainly NN San Francisco today we offer. We are though platform that you come to. Combat gives you the user the best solution in getting from point it'd be. He benefit costs in the short term long term that we cervical consumer we're gonna be the platform that you keep coming back to again and again and again. How many overs are there today on the roads in the united six. Well we have over three million driver partners on a global basis. And I worked half a million driver partners in the US not all summer driving at the same time but it's over half a million driver partners in the U how far away are we from. Being more prevalent on the street at the United States that Hoover cars. I think we're a couple of years at least from bad if not more. What we're gonna be neutral about us ultimately we want to get to the solution that's best for the consumer and also best for the city. This requires a dialogue with all the regulators the cities and there may be a city that believes take you scooters are really cool thing. Or maybe there may be a city that says hate bikes are great thing we want to make a bet on bikes and we want to make a bet on Hoover or want to make up their own pool. Which is a technology that's designed to get more than one rider into a car that we're investing hundreds of millions of dollars around. It's a really depends on what the city's looking for an ultimately what's good for the consumer. Seeking a regulators who Burt is very familiar with regulators we have a one in the business. There are other tech companies where. It would appear that regulators have sort of just woken up to their existence the Facebook's the two winners of the world and you have executives from FaceBook and Twitter today on capitol hills. Answering tough questions about safety and security. Are these companies doing enough to protect users and their information. I think that he's. Or Oakley they had not been doing enough. And I think it every company makes mistakes and every company works word a moment on top at time right now it's a really poor moment in time. And I think that a lot of technology companies including hours. Took the view and might have been not the right view of hey we're building platforms. And ultimately what users do what those platforms this up to those users. Our platform is transportation. And we could've said the fuel safeties not archer of but where she's single safety is our job we have to make sure that our contents the riders and drivers on our platform. Are acting in a safe manner. In the same way FaceBook. Twitter day Google etc. They increasingly have to take responsibility. For safety and the content on their platform. And I think this is an incredibly important dialogue to have and hopefully we can get through better answer. In the next months and the next year should they be doing more. Yes it should be doing more and I think they've gone the message. And now it's about execution you know you've seen what we set safety is our party number one. We're ex beauty behind that we've introduced a whole set of features that is unrivaled in this industry. It's were putting action behind her words. I think what regulator should demand is show me that. Action. Should companies like yours like FaceBook like Amazon. Half Q revealed to the public can be transparent about the information that you're collecting on users. I think more more that's an expectation. And and I think you know you want to use information for users for their good. You don't want to be using it against them or as a weapon against them so for example. When we look at the route that you're taking and were calculating how long should take for that route. We're using that information to make sure that your protected. And if something unusual happens we're gonna reach out to to make sure everything's okay. That's using data for the users good and I do believe that yours is more more should be demanding if he is my data. But you sit where it's working for me. Nothing. Would that apply inside of Hoover with advertising for example you know where I'm starting at the beginning of my day you know where I'm finishing at the end. That's really valuable information and a lot of companies would pay a lot of money to know that. I think that they would and we're not selling that information you know we are using that information for example when I. Pull out my app it has a good idea that I'm going to work every single morning. So we're using your information to personalize. We're using it to personal ones for you. And we don't sell that data because ultimately that's up the business that weren't where in the transportation business were the mobility business we have to make it that's safe. Convenient. And cheap. For you to get around. And that's what we're gonna focus on. Humana the company for exactly figured out I certainly am a grizzled veteran yeah pick. And when you joined at Dover air it was known as a place with that toxic culture. There were allegations of sexual harassment sexism inside of the company. What's changed since you've joint. Well one of the first actions that we spoke after our joy and it was too. Redefine the culture of the company redefine. Who we want looper to be and we actually crowd sourced. Our new cultural norms from the employees of a company including you know we celebrate differences we do the right thing as a company. It's just the first step you know these are incredibly important standards of how we want to behave now as a company that behavior has to change. I'll tell you it's a CEO. We have made improvements. But the work on culture never ends. It's only been a year. And I believe that we have further to go but as a company we want to do the right thing and we're improving every day it's not a straight line. But I do think as a company we are now the kind of company that you can be proud of to work form and hopefully company that us consumer you can be proud of using that service is one what's the biggest culture changed since you joined. The biggest culture change. For Ross is this idea do the right thing which is it's not about growth. But only about growth but it's about growth in partnership its growth with responsibility. Ultimately we're going after car ownership. It's a six trillion dollar transportation high and there can be a lot of winners and we can be the leader. But it doesn't mean that are winning has become of the cost of others we can win as a team and we can win. With a lot of other players and that means dialogue enemies transparency and I think we're absolutely taken the right directions there. Hoover has three women on its board current late you can there is a billing California right now to force public companies to put at least one woman. On their board people were do you wanna know why don't. Foam. I'll tell you I think that's. Any CEO out there any chairmen of a board. Believes who Smart. Believes that it is actually in his or her business interest. To improve representation and diversity. The board level at the management level and at all levels of company and if you're doing it because a regulation. You were late to the game. It's a real issue. But it's something that we are working on with real rigor we have a new head. Diversity and inclusion and it's something that we wanted because we think it's good for business and it's very tentative. SharePoint though there are still a number of companies in California and around the country who don't have that type of mentality. Do you believe that a law like that should exist to force their hand. If you get down to it no I'd rather folks like you call amount on that slalom we will continue to do that that's what. There is a moment right now in this country where companies. That were never political previously in are now waiting into politics and weighing in on controversial issues. Do you believe that that's the right path for American com. These are really tough one so I'm not gonna tell you that that I figured it out I think that as it relates to. You were core business. Then I think it's a company you have a right to speak out. We have a lot of immigrants who drive for us we have a lot of immigrants who. Work first I'm an immigrant. And so that is an issue that we've been relatively outspoken about. And it's an issue that speaks to the Korver business. And I do think that we should fight for immigration rights a more open society I was lucky enough to come to this country when immigrants were welcome and appreciated I think immigrants can be a huge part of the growth. Of of our nation's part of our identity. So we've been outspoken about that topic I don't think that CEOs should use com. Their office as kind of stepping stone for. You know whatever politics days they believe in you know ultimately work company that has lots of beliefs all over the place lots of riders and drivers rather opinions. Let them have their opinions and let them enjoy your sir. It's are we still only a handful of years away from flying taxis flying maneuvers depends on what you define as a handful if you say five to ten yes. So we will have in five to ten years flying Hoover's I believe so where we have a group took over elevate. That's working on this technology with new battery technology multiple brokers it's that are on the investment going into the space within five to ten years this is gonna be a business that's commercialized and we want to commercialize it for the masses we don't want this to be an elite product looper is about availability for everyone and affordability for everyone that's our focus then within five to ten years I think we're gonna get there. Autonomous cars. Also five to ten years autonomous cars and hopefully then autonomous flying cars is while. This time next year. Will ever be a public company. This time next a year heard word gun either you public coat company are awfully close. Everything's on track their a ton of people working on that on the process it's a steppingstone for us but it's an important stepping stone. Com I'm certainly going to be focused on that process but one going to be more focused on is improving our service. Being a great partner to our driver partners and ultimately be the safest transportation platform on earth. What's the Hoover ticker symbol. I don't know Hoover sounds pretty good at. He got for a letters he that what exactly they can no commitment there appreciate it very much appreciate it. I'm Rebecca Jarvis in New York. And you're watching ABC news black.
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