Facebook admits to listening to user conversations

ABC News’ chief business correspondent Rebecca Jarvis reports on the latest controversy surrounding the social media site.
1:57 | 08/14/19

Coming up in the next {{countdown}} {{countdownlbl}}

Coming up next:

{{nextVideo.title}}

{{nextVideo.description}}

Skip to this video now

Now Playing:

{{currentVideo.title}}

Comments
Related Extras
Related Videos
Video Transcript
Transcript for Facebook admits to listening to user conversations
Now to new concerns about Facebook. A report details how the social media giant hired outside contractors to listen to users' audio conversations. Rebecca Jarvis is here with this story. A lot of people are listening to this, this morning. Reporter: Absolutely, and you can imagine after everything we have learned about Facebook, this is raising a lot of eyebrows, especially after Facebook has already had so many privacy issues. People hired to listen to and transcribe your conversations on Facebook. This morning, Facebook confirming it hired outside contractors to listen to and transcribe audio chats of users on its messenger app. They wanted to be sure the voice messages were being correctly interpreted and users had opted in to having their conversations transcribed, but according to a new report from Bloomberg, people. Reporter: -- Were troubled by their work, and found it unethical. Big tech companies including Amazon and apple have come under fire recently for collecting audio from consumers, something critics say invades privacy, and now this morning, Facebook says it has ended the practice and that much like apple and Google, we paused human review of audio more than a week ago. The report comes as Facebook has been under scrutiny for its privacy policies. They agreed to pay a $5 billion fine to the government in connection with its user data and privacy issues. It's amazing. We were talking about this. It's amazing that after all of this, the $5 billion fine, everything else, that this practice could still be taking place. Did they not think when they paid the $5 billion, people would be upset when they found out people's messages were being recorded? People were anonymously listening, and the contractors said they felt it was unethical. They felt it was unethical. Yes, it is. Thank you, Rebecca. Now to the new partnership

This transcript has been automatically generated and may not be 100% accurate.

{"duration":"1:57","description":"ABC News’ chief business correspondent Rebecca Jarvis reports on the latest controversy surrounding the social media site.","mediaType":"default","section":"ABCNews/GMA","id":"64963554","title":"Facebook admits to listening to user conversations","url":"/GMA/News/video/facebook-admits-listening-user-conversations-64963554"}