Transcript for New high-tech solution to making phone calls
Back now new high-tech solution to making appointments. Google unveiling technology that will make those what some would call annoying phone calls so you don't have to do it. It'll make it for you and Diane Macedo takes a look at the future? We're all joking with our robot voices because usually when you get a call from a robot you can tell right away but their new project is a whole other story. It promises artificial intelligence so life-like it can make natural sounding phone calls for you. Check out this example played at the Google developer's conference. A Google assistant calling a hair salon. Take a listen. Hello, how can I help you. Hi, I'm walling to book a women's haircaught for a client. I'm looking for something on may 3rd. Sure, give me one second. Uh-huh. For what time are you looking for around? At 12:00 P.M. We do not have a 12:00 P.M. Available. But the closest we have to that is a 1:15. Do you have anything between 10:00 A.M. And 12:00 P.M.? Depending on what service she would like. What service is she looking for? ? That's pretty good. Just a woman's haircut for now. We have a 10:00. The voice is great but -- 10:00 A.M. You're getting your hair cut at 10:00 A.M. How does it react to -- you hear it say uh-huh. It gives the computer a little time to process. You won't call for your pom for this but find out what time a store opens or closes. There was another example of a man calling a restaurant and the restaurant couldn't take the reservation because of the size of the party and the computer knew enough to ask how long is the wait time. It didn't say do you know who I am? We'll program yours to say that. George gets a special program. I'm sure now after seeing that a lot of people wondering what is it going to be available and what do you need in order to have this work for you. Google will start testing it this summer. They haven't said with it will fully be available. You can use it on your android or iOS or any that use the Google assistant. I was skeptical at first. I sat down and said you haven't heard it yet. It's a little eerie, though. How human it soups. They say if the computer can't handle whatever the conversation is or the questions or goes too far off course it will refer to a real human. I thought it just hung up. See Ya. As always, appreciate it,
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