New video released in family's viral police encounter

The video released by Phoenix police shows Iesha Harper, Dravon Ames and an unnamed woman leaving a store, allegedly with merchandise they didn't pay for.
2:12 | 06/18/19

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Transcript for New video released in family's viral police encounter
crowd size to begin with. A lot of people would turn out, first time it ever happened there. We're learning more about what happens before officers drew their guns threatening a family accused of shoplifting and Adrienne Bankert has the latest. Good morning, Adrienne. Reporter: Good morning. Yes, police released new video from inside the store and said they originally did not comply with officers. That this couple -- there was a fear they were armed. Attorneys say there are no charges they're facing at this moment but indeed believe there had no justification for how this family was treated. They released a new vehicle that shows Iesha Harper and dravon Ames. In store available video the family and unnamed woman appear to walk out with merchandise they didn't pay for. That ungamed woman is talking with the couple's daughter who looks like she will buy something before she throws everything against the shelf. The for took a care of socks and the 4-year-old walking out with a doll. Once the family leaves the store police stop them at a nearby apartment complex. Harmer six months pregnant, Ames and their two Chicago children felt by police in this viert video. When I tell you to put your happeneds up -- I can't. I have a baby. Reporter: They know their daughter walked out with a daughter but didn't warrant this response from officers. Which tell you to do something, do it. You can see the officer on video grabbing him. To hold a gun to my client's Reporter: The chief of police apologized for how the situation was handled. They're so thankful shots were not fired and say what de-escalated everything other officers responded. They want those who due their guns to be fired and suing the city for $10 million. Thanks. We turn to that terrifying -- those images from

This transcript has been automatically generated and may not be 100% accurate.

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