Woman left on plane describes the 'nightmare'

Tiffani O'Brien said she felt a "sheer sense of helplessness" after she woke up alone on an empty plane that had flown from Quebec City to Toronto.
2:19 | 06/25/19

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Transcript for Woman left on plane describes the 'nightmare'
Now to that trouble on the tarmac a woman fall asleep on an airplane. During her flight did she woke up. Alone and the cold dark cap and she's now telling her story due to be group is here with more good morning deal hey Michael good morning yet sounds like a Hollywood movie plot stuck on an airplane her phone runs out of battery she tries to use the radio in the cockpit. And she says panic sets Lynn. When just about everything goes wrong. This and this isn't happening. It's the travel nightmare that became Tiffany O'Brien's reality. It was completely slack O'Brien travels from Quebec city to Toronto on board an Air Canada flight earlier this month. And in a FaceBook post shared by a friend she documents her account of what happened saying she fell asleep. In an empty row and when she woke up nearly two hours after the plane landed around midnight. There were no other passengers or crew in sight she says she was a load in the cold dark aircraft parked for away from the gate. Issued a sense of helplessness. When you feeling you're done. This aircraft. O'Brien says she raced to text her friend for help voter phone which was low on battery soon died. Unable to charge it she says she then headed to the cockpit to try and radio for help. But couldn't figure out how to work the device so. It is wrong they knew how. They don't and it turner classic and it was so happy that I was being festival at her. O'Brien says she tried using that flashlight to signal for help to no avail. Before finally opening a plane store. Writing that she then faced a forty to fifty foot drop to the pavement below and that she hung out the door trying to get the attention of ground crew before being rescued. By a baggage attendant. In a statement to ABC news Air Canada says that yes this customer was left on our aircraft after the flight. We are still reviewing this matter so I have no additional details to share but we have followed up with a customer and remain in contact with her. And O'Brien says she hasn't been able to sleep much since this incident that she's having night terrors waking up anxious and afraid. That she's all alone sought locked up someplace stork. Now you have to find my firmly planted magazine right thanks GO.

This transcript has been automatically generated and may not be 100% accurate.

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