Roller Coaster Riders Stranded for 3 Hours

A glitch caused Universal Park visitors to be stuck upside down 17 stories high.
2:25 | 10/10/13

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Transcript for Roller Coaster Riders Stranded for 3 Hours
Now, to the rollercoaster scare to visitors to universal studios. Getting stuck mid-ride 150 feet off the ground. Fire rescue raced to the scene. And matt gutman has the latest, joins us from there. Good morning, matt. Reporter: Good morning, robin. People love to be scared on these rides. Maybe not this scared. 12 people suspended in midair for 3 hours until they were safely removed. One person complained of neck pain. She was taken to the hospital. This is the jaw-dropping moment that orlando's tallest rollercoaster came to a dead stop for nearly three hours. 12 passengers on universal studios hollywood rip ride rocket at a standstill, in a vertical position, 17 stories in the air. Their backs to the ground. Not knowing, not understanding why you're in that position, you're going to be a little bit upset. Once we got up there and the guys were able to talk to them, calm everybody down. Reporter: As it turned dark, one of the riders could be seen waving. Eventually, the car was moved to the top of the ride so passengers could sit upright. Then, they waited. For nearly two hours until park officials finally made sure the car was in a locked position, clearing the way for rescue crews to take the passeers down with this elevator. Our guys could go ahead and put the victims in harnesses and were able to walk them off the ride. Reporter: At 167 feet, the rip ride rocket is billed as orlando's tallest rollercoaster. Compute a glitch locked the computers in safety mode. And stopped the riders in midair. This isn't the first time the ride has experienced problems. In 2010, the manufacture learned of a flaw with one of its parts, used to keep the cars connected to each other. Two months ago, the ride was shut down for two days after a woman was hurt when the ride came to a sudden stop. Now, that park, the park this morning, is going to be open. That ride, however, is going to be closed. And you can see over my left shoulder. Over the last 45 minutes, we see workers trying to test the ride. No word from universal what that's about. You're more likely to win the lottery than die on one of those, robin. Okay. That's one way of putting it, matt. Yeah. Much better?

This transcript has been automatically generated and may not be 100% accurate.

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