Hillary Clinton Tests New Tactic as Her Poll Numbers Decline

The Democratic candidate shows a softer side at a Methodist church in Washington, D.C., hoping to regain ground lost amid email controversy.
1:47 | 09/14/15

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Transcript for Hillary Clinton Tests New Tactic as Her Poll Numbers Decline
We want to turn to politics now. Not much rest this weekend for presidential candidates. Hillary Clinton, visiting the church her family attended while in the white house. Her husband bill making a surprise appearance. And Donald Trump, with cheering tailgaters at the big Iowa football game. And the republican debate could be a game-changer. Here's Mary Bruce. Reporter: Tonight, with her poll Numbers slipping, Hillary Clinton is testing out a new game plan. Hoping to show voters more heart. Clinton lifting up her voice at a methodist church in Washington. Hoping also to lift her authenticity with voters. If only there was some way we could get a glimpse into the private side of Hillary Clinton. I don't know, read her e-mails or something. Reporter: The "Washington post" now reporting Clinton's private e-mail server may not have been wiped clean. Adding yet another wrinkle to the controversy that continues to dog the democratic frontrunner. All this as Clinton is now running neck-and-neck with Donald Trump. In a new ABC news/"washington post" poll, the candidates separated by just three points in a general election matchup. Donald Trump! Donald Trump! Reporter: Trump's blunt, what you see is what you get style, continuing to catapult him ahead of the republican pack. But former neurosurgeon Ben Carson is quietly gaining on trump. I don't think Ben has the energy. Reporter: Also accused of lacking oomph, Jeb bush. And they really seem unscathed. Reporter: But so many tonight coping with loss. We've lost all of our homes. And some pets. And we're just devastated. Reporter: What hits you is the sheer scope of the devastation. It goes on and on. Homes, cars, precious mementos. In this neighborhood alone, 36

This transcript has been automatically generated and may not be 100% accurate.

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