United Airlines reaches settlement with passenger who was dragged off plane

The airline announces new policies, including payment of up to $10,000 to passengers who are overbooked.
2:52 | 04/27/17

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Transcript for United Airlines reaches settlement with passenger who was dragged off plane
Next tonight a major new development involving united airlines and what the airline might pay you if you're bumped from your seat. Just as we learned about a settlement now with that passenger who was dragged off the plane. Also tonight, following another incident abroad another plane. The plane continued to sit on the tarmac a passenger asking to use the bathroom. Then everyone had to get off the plane. Here's Rebecca Jarvis. After that united airlines inincident seen around the world, the airline late today agreeing to a settlement. Paying the passenger dragged off that flight, Dr. David Dao an undisclosed sum. Calling it an amicable resolution. ABC news was the first to sit down with united airlines CEO. Telling us changes are coming this will never, can never happen on an united airlines flight. Reporter: And tonight, they made good on that promise -- introducing ten new sweeping policies, including never removing a passenger unless there's a safety or a security concern and authorizing employees to offer up to $10,000 to passengers who voluntary give up seats and releasing this apology. We're working harder for the privilege to serve you. Reporter: All of this putting airlines front and center as a new video abroad another airline surface zbrs I haven't done anything. I've paid for this ticket. Reporter: Hamilton was on this flight, delayed 30 minutes on the tarmac, he was asking to debroad after using the lavatory. Passengers attempting to hold airlines accountable, several filming the altercation on their phones. We need to speak with you I don't understand why I have to get off this plane. Reporter: The flight ultima ultimateultima ultimately returned to the gate with all passengers abroad. Delta telling ABC news that it's imperative that passengers comply with crew instructions during all phases of flights. As for that kicked off delta passenger he was refunded for half of his ticket and took a different airline home. Rebecca Jarvis with us tonight. United airlines CEO making good on that promise. Now other airlines following suit. Southwest airlines, for example which bumped the most passengers from their planes last year today saying they will not overbooked future flights. They cited united for that. And jetblue say they will not and do not overbook their flights. Passengers with their phones have a lot of power here. They're documenting it all. We do move on now tonight to

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