Transcript for What Would You Do: Drug store employee denies Muslim man passport photo
Great! Thank you, ma'am. Have a seat. I'll call you when your pictures are ready. Thanks. Next. Hi. Should I take a seat? Oh, um, sorry, this is for U.S. Passports. I'm a citizen. Okay, uh, I think you should leave. What? I feel really uncomfortable putting you on a plane with real Americans. Reporter: You're planning a trip abroad, and you've come here to take that all-important passport picture. In front of you is a man who is being denied that service simply because he's Muslim. Do you come to his rescue? Support the employee's decision not to provide him service? Or just stay out of the picture? What would you do? Excuse me? As an American, I feel like it's my responsibility to stop you before anything happens. Hidden cameras on. Reporter: Our hidden cameras are rolling at Wayne pharmacy in Wayne, New Jersey. How much? $3, sir. Reporter: This first customer walks in. Yeah, let's do it. Okay, smile. Okay, great. So just have a seat. No problem. Reporter: As he waits for his photo -- Who's next? I need to get my photo taken. Are you a U.S. Citizen? Yeah, I was born here. I don't feel comfortable taking your picture. You just took his picture. Right, but he looks American. Do I? Look at you. You look great. You, you're wearing your cap. You're profiling me. No, I'm not racist. I just feel uncomfortable. Reporter: Once fahim storms away -- I would never forgive myself if I took a picture. I guess he's not a happy camper. Reporter: He tells Michele there was an easy way to confirm fahim's citizenship. If it bothered you, I would've just said, "Do you have I.D.?" I would never forgive myself if something happened. Reporter: It turns out he understands all about something happening. His wife had a close call on 9/11. You know the jet that crashed in P.A.? She was on the flight. She had her ticket, and the last minute she changed it. So you understand? I know where you're coming from, but if he had I.D. Or something, I think that's enough. All right, we'll break it. How are you doing, sir? We heard you say about your wife missing that flight. Yes, we were so lucky. I thank god every day. So you understand when people feel that way, as that woman did? I could understand her point of view. I don't think somebody showing up here with a prayer cap should be denied a photo for a passport. If it's really a problem, say, "Give me I.D." Reporter: It's just a photo, and showing identification is not required. Yet throughout the day, many customers felt it was necessary for fahim to present I.D., proving his U.S. Citizenship. You don't look American to me, and I watch the news. I know what's happening. Okay, all right. Should have shown your id. He doesn't have to show me I.D., but I felt more comfortable if he did. Well, if he was born here, his accent wasn't right. Sorry. Are you with me? Yeah, I agree. And he's Muslim. That really has nothing to do with it. More important, if he's a citizen, he didn't show you any proof he was a citizen. Well, he said he had a driver's license. That doesn't mean anything. You can have a driver's license and be an alien. You know, she has no right to question him at all. Well, that's why I said, "What does him being Muslim have to do with you taking a photo?" Do you think it's fair? No, it's not. He wasn't doing anything wrong. Well, he didn't show her any proof, either. No one else has to show proof. True, true. Reporter: What's also true is that lots of people found reasons why fahim warranted extra scrutiny. Look, you're making people upset. It's probably just better if you leave. Reporter: Ivcluding a facial characteristic we hadn't really noticed. Sorry. Did he make you nervous? You know, it's tough there. As I said, especially with that scar on his face. I was like, hmm, how did you get that? Do you think I did the wrong thing? No, I don't. I mean, he could be telling the truth. But err on the side of caution. What's the big deal with showing your citizen ship? If he had it, he would've shown it to you. I don't blame you one bit. You thought he was suspicious, too? Yes, yes. What troubles you? Well, if he had gotten on a plane, and something happened, it wouldn't be good. You're not saying all muslims -- Oh, no. Oh, no. But he obviously didn't want to show her proof of citizenship. I don't feel safe around them. I am not prejudiced at all, but -- That's your opinion. Yeah, and I think she did the right thing. Reporter: But some customers make it clear they disagree with Michele's refusal to take fahim's passport photo. I'm a little uncomfortable because I don't want to be responsible if something happens. I'm not sure what you mean. Look, I mean, honestly, you're making these people uncomfortable. No, he's not! You're making us uncomfortable. Not him. No, but come on. Come on what? You're profiling someone you don't even know. But look at him. He looks like a human being to me. Why are you defending him? Because he needs a passport. It's your job to tae a picture. You have to take the picture. The man didn't do anything. He wants a picture. You don't think it's better to be safe than sorry? It's not your job. You're blowing it all out of proportion. Oh, my gosh. Reporter: And for the first time all day, a customer reaches out to comfort fahim. I'm so sorry! No, I'm sorry. I don't know why she didn't let me take the photo. You know why? Because some people get a little bit too crazy with the news, and everybody who doesn't look like themselves is gonna do something horrible. It just makes me upset because not everybody feels like that. Reporter: And she is not the only one to deliver that message. So, because I'm Muslim, you say you can't take my photo? Well, you're Muslim. You're not American. Reporter: Before Michele can finish her thought, Marty Mciver calmly takes fahim aside to reassure him. Honestly, like, I don't want to make a scene either, as much as I want to be, hey, lady, -- you. People like that, they're just watching the news too much and they're not getting it. Reporter: He tries to quietly educate Michelle. Excuse me, sir? Can you stop bothering this man? No, it's okay. I'm just talking to him. I'm just like -- I mean, it makes me uncomfortable. No, I get it. You're just taking a photo. It's not the whole passport application. It's just the photo. Reporter: Then, this 21-year-old tells Michele he would gladly do her job. I'll take the picture. I just -- I can't do it. I can't do it. I'm washing my hands of this. I'm like -- I'm pretty shocked. Reporter: With Michele out of the picture, he works with fahim to setup the shot. Can you see me? Like right there? One, two, three. Reporter: As he snaps away, we slowly approach. What's going on here? How are you doing? What's up? It's "What would you do?" No way! That's crazy. It bothered you, right? Yeah, yeah, it definitely did. I didn't want to, like, cause a scene or anything, but if he needs a passport picture, you know, I wanted to help him out. What were you trying to tell her by doing that? That, you know what, you don't have to be, like, afraid just by how someone looks, you've got to treat everybody the same, because more likely than not, they're just like you. Reporter: At the end of the day, our actor, fahim Hamid, is disheartened to see so many people agree with Michele. But customers like Marty give him hope. You know, he's a total stranger. He has no reason to do that, so I appreciated that. I just wanted to make sure that wasn't happening in my part of town, you know?
This transcript has been automatically generated and may not be 100% accurate.