The real story about ‘Dear Santa’ letters

A new documentary tells the heartwarming story behind USPS Operation Santa, which gathers letters that children write to Santa and gets them answered.
3:27 | 12/04/20

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Transcript for The real story about ‘Dear Santa’ letters
Opt In and save big today. We're back zeroing in on the bond between Santa Claus, the postal service and children. 'Tis the season. Check it out. Kids write letters and mail them so Santa knows what we want for Christmas. About eight years ago I got a book about "Operation Santa" as a present. I read the book to my kids and thought what an amazing story. It would be an even better film. He's gonna know what I want because I'm writing a letter. More than 100 years ago Santa reached out to the post master general and asked them to help him deal with the letters he got. They decided it would be a good idea for the United States postal service to jump in. It later became called "Operation Santa." Santa sent him and that's our new puppy. Really? When I was a small child, my mom was on her own. She had introduced me to "Operation Santa." I asked for either an alarm clock or a radio. Come christmastime we got the I opened it up and it was an alarm clock radio. I'll say sometimes that a Christmas present might not change a life and things like that, but it does. At this point it's in the thousands of letters that have been filled all because of one person who took the time to send that alarm clock radio. I've never seen anything bad come out of the program. Everything has been so positive, so uplifting. "Operation Santa" releases all the letters on December 4th. That's the same day our film "Dear Santa" comes out. Anybody can apply to be an adopter elf. Go on to uspsoperationsanta.com. Read the letters, apply. In leading up to researching this film we read a lot of letters. It's just really heart-breaking. When I read the first one about a kid looking for a mattress, I was not shocked. When I kept reading them, it made an impact on me how many people needed a bed. On the other hand, it was so fun to read them. They write the funniest things. The kids are hysterical. We have one where a little boy was asking for ten Dutch bunnies. I had to look up what a Dutch bunny was. This has been a heck of a year for our country. I'm excited to get the word out about the postal carriers I met throughout the weeks we shot the film. You'll just feel childlike and magical watching it. I want to thank everyone involved with "Operation Santa" and all the elves and Santa Thank you for thinking of us. I would like to thank Santa and his elves. Thank you for making my dream come true. We love you, Santa. That's adorable. I love letters to Santa. I want to say congrats to Dana knockman, she was my producer in San Francisco. She's putting together great documentaries. Bravo to her.

This transcript has been automatically generated and may not be 100% accurate.

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