14 women sue Lyft over driver conduct

The women claim in the lawsuit they were raped or sexually assaulted on Lyft rides and that the company must do more to protect its passengers.
2:27 | 09/05/19

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Transcript for 14 women sue Lyft over driver conduct
My goodness, thanks, James. A major new lawsuit against Lyft accusing the company 6 not doing enough about an alleged sexual predator crisis. 14 women say they have been sexually assaulted by drivers, Amy is here with that. This is a concerning story, indeed. The suit claims Lyft failed to protect passengers and then adequately respond to those reports of abuse. It's becoming more and more apparent that Lyft can't be trusted to police themselves. Reporter: Lyft, one of the largest ride-hailing companies in the country accused of turning a blind eye to a, quote, sexual predator crisis among its drivers. When people go places with Lyft, safety is built into every ride. Reporter: The complaint was filed Wednesday from 134 14 women who claim they were sexually assaulted by their drivers. They knew about the issue but they've done nothing about it. They chose to do nothing about it. Reporter: The filing claims Lyft has known about incidents of sexual assault going back to 2015 but has continued to allow drivers who have complained of rape and sexual assault to keep driving for Lyft. My safety was violated and consequences of it affect me every day, mentally, emotionally and physically. I'm overwhelmed with grief by Lyft's negligence to keep its riders safe. Reporter: One of the women in the lawsuit named Kim says she was sexually assault the by a driver in Salt Lake City back in December 2018. She reported the man to Lyft that same day, but over the span of nine months, she says the company contacted her just four times and failed to update her on the status of its investigation. She says police told her the driver continued to work for Lyft while the criminal case against him was pending. In a statement Lyft says in part what the victims describe is terrifying and has no place in the Lyft community. Adding, we hold ourselves to a higher standard by designing products and policies to keep out bad actors, make riders and drivers feel safe and react quickly if and when an incident does occur. Lyft went to say our commitment is stronger than ever as we dedicate more resources in our continued effort to ensure our riders and drivers have the safest possible experience answer prompting in a couple of weeks all passengers will have an inapp emergency button they can use to call 911. Right now about half of riders have that on their phone so that could make a big difference in terms of if you're in a scary situation in a Lyft car. Amy, thanks very much.

This transcript has been automatically generated and may not be 100% accurate.

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