Mom says she regrets posting video of irate passenger on social media

Susan Peirez was placed on leave after her employer saw a video posted by passenger Marissa Rundell of Peirez complaining about her seat assignment
2:59 | 02/20/18

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Transcript for Mom says she regrets posting video of irate passenger on social media
We are back now with the surprising message from the mom who shot this viral video. This video shows a woman apparently upset about sitting next to her toddler on a plane. Linsey Davis is here. The mom who posted this is coming to that woman's defense. Yes, that's right. Good morning to you. The mom would posted the video of the disgruntled passenger says she didn't mean for the video to go viral and wants the passenger to know she is sorry it's come to this. She says she doesn't want her to lose her job but she says she posted the video for young moms to see that people can't talk to them like this. I'm not sitting near a crying baby. He's not gonna cry the whole time. Viewed more than 2 million times. Marissa traveling with her 2-year-old son pulled out her phone to record this woman Susan Perez complaining about her seat assignment and giving the flight attendant a hard time. I want your name. Tab that. Thank you, tab that. You may not have a job tomorrow. I want this lady off the plane. No, I can't. I can't. Tab that. I have to -- I apologize, please. Reporter: Perez is seen apologizing but she was eventually escorted off the plane. Delta told ABC news we ask that customers embrace civility and respect one another while flying delta. This customer's behavior toward a fellow customer was not in keeping with those standards. By the time the flight took off Rundell posted it on Facebook. Reaction swift and Perez's employer launched an investigation and placed her on leave until further notice. I'm actually stunned that it has came that far. Reporter: But this morning Perez has an unlikely defender, the very mom who took the video, Rundell told ABC news she had no idea her profile was public and that so many people would see her post. I started recording mainly because I just kind of thought it was comical at how she was acting. Reporter: She's now hoping that the woman won't lose her job. I don't think she really deserved that, honestly. People keep telling me don't feel bad. She deserve it but honestly I don't think she did. We reached out to the disgruntled passenger for comment but did not hear back. This is one more lesson about the power of social media and something going viral. You can't control it. You can't take it back. Traveling with kids is one of the most stressful things you could ever, ever do. I know. I know. Exactly. And, linsey, the woman accused -- she's being accused of trying to use Andrew Cuomo's name to get out of it. She kept repeating I work for the governor and her photo and name removed from the New York state council of the arts page and a spokesman says state employees must be held to the highest standard both professionally and personally. It don't bode well is this trying to use the governor's am. Do you know who I am. Never works. Thanks, linsey. Coming up here fergie is

This transcript has been automatically generated and may not be 100% accurate.

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