Airline uses technology to create nearly 'touchless' airport experience

American Airlines gives a first look at its biometric boarding process, which includes a camera scanning your face to confirm identity, to help improve safety and security during travel.
2:40 | 03/17/21

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Transcript for Airline uses technology to create nearly 'touchless' airport experience
We are back with that ABC news exclusive, a new way to travel without touching a thing. One U.S. Airline is testing biometric technology. Transportation correspondent gio Benitez joins us from dallas/ft. Worth airport, dfw with a first look. Good morning, gio. Reporter: Hey, robin. Good morning to you. Listen, it is no secret airlines are trying to do anything they can to make sure that people feel good about traveling again and this is no exception. The changes you're about to see may become the new normal. Hello. This morning an exclusive first look at new technology that may change the face of travel with your face. American airlines showing ABC news what it calls the fiancee future of air travel. Biometric boarding. In light of concerns over covid. Everything in our airport that you experience today didn't exist a year ago. Already in a year we can deliver that much technology. Reporter: Like this, a camera scanning your face to confirm your identity without ever having to scan a boarding pass. American has been testing this on some international flights but now they're hoping to launch this on domestic flights too. And the airline plans to also use this technology at other point as lock the journey like the bag drop to check in those bags. So, Julie, what you're saying, the future of air travel is your phone and face. In the future we may not even need your phone. Reporter: Airlines are increasingly turning to new tech to increase confidence in traveling safely. Delta now launching a touchless on board payment system and united working to eliminate long lines at customer service counters simply scan a qr code and launch a video chat with an agent, rather than speaking to one in person. And TSA now testing uv light technology to clean those bins at security. Even though just some of these measures are in place right now, we're already seeing a huge number of Americans take to the skies, breaking pandemic records, TSA screening more than 16 million people so far this month. The last three weeks have been our best booking weeks since the pandemic started and if you look out to may we'll be running 80% of our schedule we were running back in 2019. Reporter: Now you might be wondering what happens to all of that data collected with the biometric screening? American says that that is all wiped from the system within 24 hours. After that it will live only on your phone. Guy, this is all expected to launch within the next few months. It could happen. Hey, it looks like it's a very busy morning at dfw, gio. Reporter: Yeah, it really is. It is picking up. I know you'll be back later

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