New travel warning about hotel booking sites

ABC News’ chief transportation correspondent Gio Benitez shares the alert on consumer hotel deals that seem too good to be true.
2:34 | 07/23/21

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Transcript for New travel warning about hotel booking sites
Back now with a consumer as summer travel picks up some deals seem too good to be true. Gio Benitez has more on what you need to know. Good morning, gio. Reporter: Hey, George, good morning. Hotel prices are up almost 17% from a year ago so people are clearly looking for a good deal but this morning, a warning from the better business bureau. This morning the better business bureau with a warning, be careful when booking a hotel room. Sometimes you can be led where you're asked to give money to someone you might have no familiarity with. Reporter: This man says that happened to him when he traveled from Kansas to Minnesota with his family for a surprise party in may. I was trying to save a little bit of money and so I went out to a discount travel website and thought I was booking at a day's inn and ended up on reservations.com. Reporter: They say they have the best features to help you find the best hotel but the Newhouse family says after their eight-hour drive -- We got there in the evening, we were exhausted and the hotel did not have our reservation. Reporter: Newhouse says he had to pay for another room at the same hotel. I paid double for this discount hotel. Reporter: Out almost $300 Newhouse says reservations.com refused to give him a refund at first but later paid back half the bill, then eventually the full amount right after we contacted the company. Reservations.com has an F rating with the better business bureau. Consumers posting nearly 900 complaints in the last 12 months. Consumers intended or felt they were booking directly with the hotel when in fact they were booking with a third party booking site. Reporter: The Florida attorney general reporting it has received more than three dozen complaints in the past year and a half. Reservations.com telling "Gma," the travel industry as a whole has been hit with an unprecedented volume of we are doing everything we can to address everyone's customer concerns as quickly as possible and that the company does not believe it was in the wrong but refunded the customer anyway. Verify what site that you're booking with. It sure would be nice if I was the last one it happened to. Reporter: Now, there are legitimate third party websites but, remember, they may have different cancellation and refund policies so just make sure you're comparing that directly with the hotel itself, George. Okay, gio, thanks very much.

This transcript has been automatically generated and may not be 100% accurate.

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