Corporate landlord can be slow to fix problems and quick to threaten eviction: Critics

An investigation by ABC News and local stations across the country found dozens of complaints from renters against rental home giant Waypoint.
3:23 | 11/16/17

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Transcript for Corporate landlord can be slow to fix problems and quick to threaten eviction: Critics
We are back with an ABC news investigation into one of the nation's largest real estate rental company with tens of thousands of hopes across the country. Numerous tenants have complained about living conditions. Brian Ross here with the story. Good morning, Brian. Good morning, George. The American dream has always meant owning your own home. This morning an investigation by ABC news and our stations across the country has found wall Street pushing a different version of the American dream. Rent your home from a new class of billion dollar landlords who tenants' groups say can be slow to fix problems and quick to evict tenants. This is what happened. Ooh. Reporter: When Carlos and Ebony January say the landlord did a shoddy job. He didn't cut the electricity off before he drilled a hole into the light. Reporter: The same landlord is being sued by the parents of Brielle Nicholson saying her persistent asthma. Cough. Reporter: Was caused by toxic mold in their Florida rental home which was not fixed. Every morning and every night. Want to do your a, B, Cs. Reporter: In both cases the landlord was in effect one of Donald Trump's closest billionaire friends. The man who ran his inauguration committee Tom barrack, co-chairman of a giants company that brought him $250 million when he sole his interest. You have the ultimate out-of-state far removed absentee landlord. Reporter: The company starwood way point rents tens of thousands single family homes across the country. In some neighborhoods as swb found in Atlanta waypoint has a huge presence. The company claims an internal survey showing 99.8% satisfaction. We are here to provide quality housing for our residents and we take that responsibility very seriously. Reporter: We've heard a lot of complaints that you're very slow to fix things. I do not agree with that at all. Reporter: Waypoint gets a grade of "D" plus from the better business bureau citing a pattern of complaints for repair and service issues. In our ABC stations across the country, heard much the same thing. People don't show up. You sit here all day. We've had a pretty terrible experience with this house so we just want to get it over with. I moved in, it was just like this right here. Reporter: Tenants also told our stations the company is quick to threaten eviction if they are even a few days late with rent. With tenants forced to go to court and then required to pay additional fees and the company's legal costs if they want to avoid eviction. Is that true? They have to pay those fees? Yes, it's true. Reporter: That's fair. That's part of the process that we have. Part of your business. It's part of the business. The company would not tell us how often it files eviction notices but admits it actually goes through with evictions about 1700 times a year, George. But some states do offer a way for ten apartments to fight back. In some states you can withhold your rent if your landlord won't fix the problems. In other state us can't and even if you're a few days late they'll file eviction notices. You'll have a big report on "Nightline" tonight.

This transcript has been automatically generated and may not be 100% accurate.

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