Transcript for Daycare Center Apologizes for Mishap
A nightmare for parents in Houston after their baby was left behind in a locked day-care center. The frantic couple forced to break in and now we're hearing from the owner of that day-care center. Here's ABC's Mara schiavocampo. I'm sorry. I'm sorry as I can be. Reporter: This morning day care owner Joanne Davis apologizing for a mishap that left a 10-month-old locked up alone in her day care. Watch as the child's father shatters a glass window breaking in to rescue his baby. Mom catching it all on camera. He comes and there's my baby just left, nobody is here, no car, no nothing. Reporter: Sharonda Ross adm admits she was late picking up her son Jordan but was stunned when she arrived at the closed day care where her child was crying inside. It's never happened to us. I'm apologetic. I thank god he was okay. Reporter: For now Jordan's parents say they are too angry to accept the explanation. I just want her to know if she could put herself in our shoes in that moment feel like your life is over. At this point I don't know what I could say. Reporter: The Harris county sheriff's office now investigating the incident but no criminal charges have been filed. And the employee that left the baby, Joanne's day care says they will not be firing her. It was our mistake. I'm not saying it's not. The main thing is the baby is okay. Reporter: For "Good morning America," Mara schiavocampo, ABC news, New York.
This transcript has been automatically generated and may not be 100% accurate.