Veteran and 'Service Dog of the Year' Stopped From Boarding Flight

American Airlines eventually allowed Jason Haag and service dog Axel to fly home after a gate agent allegedly accused the animal of being a fake service dog.
2:31 | 09/22/15

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Transcript for Veteran and 'Service Dog of the Year' Stopped From Boarding Flight
Is this dog a fake service dog and just furious about it total anger today at canines for warriors it's wrong founders Jerry DePaul and I'm outraged for. Any disabled person depends on these service dogs their medical equipment. Outrage that allegedly American Airlines accuse captain Jason Hank. United States marine retired. Basically at trying to cheat hack. Axel his service dog certified on our first coast to canines for warriors but they. Absolutely completely false. Actually is 100% real and so mark. But now why are you hearing me talk a captain hang on the phone. Because most of today he was still stuck in LA he says Sunday American Airlines would not let him board his flight. Canines for warriors executive director and attorney Rory Dunn. Makes it it's disgusting he's an American hero. Who has the right to travel around the country like the rest of us meaning to dog to do it and he couldn't do it yesterday the service dog. Of the year yes you heard that correctly Jason little Los Angeles. Because axle on Saturday got a huge award from the American humane society. National service dog of the year. Don't acts of save my life. Then at the airport everything went sound I thought shock. Jason says he was about to board and was called to the desk and ask about axles. The next question out of it now which news watcher disability. And not right there really upset me. Jason says five or six American airline employee's gun vault. I would describe their word from batted. Disrespectful. And occur. The airline's web site says force service jobs. One of these requirements must be met. I have three out of four that I eat artists are left. And I have the vocal confirmation. Meanwhile Jason's wife of all upset. I'm in my wife was sitting at this discount her in tears in front of 200 people crying. Shaking. American Airlines in response has a different take as I told Jason today. Captain Eck was. Access flat but it's elect not. Our. I can I can tell you right now that I definitely did not elect not to fly.

This transcript has been automatically generated and may not be 100% accurate.

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