Cincinnati teen died in van after attempting to communicate with 911

Police officers searching for a teenager trapped in a van drove around the parking lot but never got out of their patrol car.
1:29 | 05/14/18

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Transcript for Cincinnati teen died in van after attempting to communicate with 911
details what went wrong after a teenager called 911 for help from the back of his mini van. He was being crushed to death after a seat had fallen over on him. The city has released a report. Here's Alex Perez. Reporter: Tonight the investigation as to why this 911 call -- We don't have much time left. Tell my mom I love her. Reporter: His father right there today. Kyle knew he was in trouble and didn't call his mom and dad. He knew he needed to call the one entity that could respond quickly. Reporter: Plush was reaching for tennis equipment in the rear of his minivan, when the seat flipped. The investigation revealing the 911 operator could not understand what he was saying. I'm trapped inside my gold Honda odyssey in the sophomore parking lot of seven hills hillsdale. Reporter: The make and location never relayed to the police. For 11 minutes those officers patrolled, but didn't find him. We failed. We failed to get the outcome of this emergency response. Reporter: The officials also found the operator's computer twice froze. David. Alex, thanks to you. Now to the royal welding. The American about to marry a prince has now learned her father might not be attending.

This transcript has been automatically generated and may not be 100% accurate.

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