2 families outraged after incident with service dog on flight

Frontier Airlines says police were immediately notified to aid in deescalating the situation; the incident has been referred to FBI.
1:38 | 05/20/18

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Transcript for 2 families outraged after incident with service dog on flight
Back now with the heated and confusing moments onboard a crowded flight. Tempers flaring over a service animal. The drama caught on camera, spilling out into the terminal. Stephanie Ramos picks up the story. Reporter: Tonight, two families outraged and pointing the finger at each other after an incident with a service dog on a flight to Orlando spiraled out of control, leading to this. The owner of the service dog pushing a man he says hit his animal and pregnant wife. Passengers yelling, trying to intervene. Crying kids in the middle of it all. Assault me? Reporter: It all allegedly began on this frontier airline plane. In this cell phone video you see Matthew silvay with his wife hazel standing next to him, both of them are deaf. Silvay confronts Timothy Manley and his family, even kicking Manley, who is in his seat. Sir, please. Reporter: In a report filed by the Orlando police department, silvay says Manley punched his great Dane service dog and his pregnant wife after the dog awoke and stood up. You touched my dog. Reporter: A charge Manley denies. My wife right next to me as allergies to dogs, and I had to push the dog away. Reporter: Airlines have recently been trying to get a better grip on how to handle service animals on flights. Delta, united, and American all recently changing their policies. Tonight, the owners of the service dog want charges filed. Frontier airlines say police were immediately notified to try to de-escalate the situation. Police have referred this to the FBI. Tom? Stephanie, thank you. When we come back, the

This transcript has been automatically generated and may not be 100% accurate.

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