Rush to return unwanted holiday gifts

The National Retail Federation predicts one in 10 gifts will be returned this holiday season.
1:27 | 12/28/20

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Transcript for Rush to return unwanted holiday gifts
Next tonight, the holiday shopping season may be over, but now it's time for returns. The changes being made so that customers can stay safe. Here's ABC's janai Norman. Reporter: Tonight, Christmas may be over, but the rush to return unwanted gifts is only just beginning. The national retail federation estimates 1 in 10 gifts will go back right on the shelf. But returns are different this year given the pandemic. Either you get stuck with whatever you bought, or you put on your mask, and you go and return it. Reporter: To help eliminate exposure in stores, some retailers are providing return labels so items can be shipped back via FedEx and u.p.sen if they were purchased in store. Others stores are offering curbside return parking spots. You just park, call, and read the receipt info. And despite the pandemic, retail sales rose 2.4% between November 1st and Christmas eve compared to last year. But overwhelmingly, shoppers were buying from home. Online sales grew 47.2%. Shoppers sg an estimated $184 billion dollars online this holiday season. Linsey, anyone planning to return gn stores certainly won't be alone. The national retail federation estimates about 66% of shoppers will head back to stores and those are concerning as covid numbers continue to increase. Rules changing for exchanging. Janai, thanks so much.

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