How to boost your Wi-Fi at home

Internet usage is up, resulting in dropped video calls, slow load times and increased buffering as people work and entertain themselves at home.
3:57 | 06/09/20

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Transcript for How to boost your Wi-Fi at home
With so many of us working from home like I am, we're more dependent on wi-fi than ever before. Becky Worley joins us from San Francisco with ways to improve your connection and it's not going to cost us anything, right, Becky? That is correct, robin. Maybe you're googling that Mac and cheese recipe or maybe it's dropped video connects. Slow load times or buffering. Whatever your wi-fi ailment we have some zero cost ideas to help. Three kids, two working parents, five simultaneous zoom calls. When the bandwidth gets squeezed everybody starts yelling. Oh, my god, yeah. There was a huge fight yesterday because both of them couldn't get on. Reporter: To help this family we enlist Joel Santo Domingo from wirecutter. Check your speed. They pay for the fastest internet connection available and the wi-fi is not as fast as our expert thinks it should be. You should be getting somewhere in the order of 300 megabits standing right next to your router. Reporter: To find out she uses speedtest.net. She's got a third slower than apartment mall speed. Call the provider and make sure the hardware is properly configured and current. They do update their Reporter: He says you need to ask for a new model about every four years. Speed, though, isn't their only problem. Michelle says the signals are not covering the whole house especially the playroom where slow load times are the norm. If someone is trying to play a game that's where the fights are. Reporter: What is causing it? Most signals can handle normal drywall but -- One of the biggest gotcha what is masonry so cinder block walls or fireplaces will block the signal. Reporter: Her extender is wedged between the brick fireplace and a wire basket. Double whammy. I'll move that like now. Reporter: That move alone improved her results by almost 30% according to speedtest.net. Joel says a higher elevation is better. Put a router on the second floor it'll transmit down better than across or up because there are fewer refrigerators, microwaves and masonry walls. Most routers have two signal, short range and long range. Michelle gave me remote access to her account. I got on and looked at your router settings. And your kids' iPad is on the 2.4 network. That makes complete sense. It always is the slowest. I just thought because it was an older iPad but that makes sense. Reporter: Switching that device to the long range wi-fi signal is another step to help this family speed up quarantine life. Another tip, it's often not the it's the computer itself so close out applications and only keep one window and one tab open, especially when you're doing video calls, robin. Okay. Yeah, I know you were staring -- I could feel you looking at me when you were saying that but, you know, most of us rent our routers. Does it ever make sense to buy one? Yeah, we promise free fixes but if you are -- if you buy a router instead of renting monthly, maybe even buy something like this, this is a griffin mesh network that seamlessly spreads it throughout the house and plug it in and have multiple of these through the house, it will drastically improve speeds and over a few years it will pay for itself instead of renting. Smart tips. Good luck with that wi-fi and close those tab, robin. You got it.

This transcript has been automatically generated and may not be 100% accurate.

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