Transcript for 911 operator who took call from teen who died in van is set to return to work
We are learning more this morning about the 911 operator who was on the line with a sixteen year old boy. Who somehow suffocated in the back of a minivan news story is so tragic devoid made desperate calls for help help did not arrive in time there are just so many questions and an internal review is under way. This morning ABC's Marcy Gonzales is on the story for us from Los Angeles this morning Marcy good morning. Holland good morning after being put on administrative leave last week we're now learning that dispatcher. We'll be back at work on Wednesday as we get new. This morning that 911 dispatcher who took the second and final call from this Ohio teenager apparently crushed to death in his mini van. Is preparing to return to the job. According to an internal review obtained by ABC affiliate WC PO. Ever Smith said she couldn't hear plush when he made that desperate call. Plus describing the make model and color of his minivan that was in a school parking lot where he was trapped and dying. The documents showing Smith told her supervisors that she was having computer problems that her screen throws preventing her from entering information. Critical. 911 call which was taken by a different dispatcher. This young men than it was crying out for help. We weren't able to get that information to the officers on the scene and we need to find out why. According to WC PO records show Smith tried to follow up with plush sending a text message and calling twice but getting no response. Bless his father making the horrifying discovery five hours leader. Paramedics unable to save the sixteen year old. Investigators are still looking into how he died but the Cincinnati Enquirer reports flush with kneeling on the third row seat of the Honda minivan trying to get tennis equipment from the back when according to a law enforcement source this seat flipped over on to the floor of the cargo area trapping him upside down. Condit telling ABC news there were no receipt related recalls for the 2004 Odyssey. And flushes funeral is tomorrow outs for that dispatcher Cincinnati police. Aren't thing YE she's returning to the job while the internal investigation is ongoing. And a police spokesperson says it is still unclear if she could face and disciplinary action. Denham Paula ME NTSB is looking into how this happened to begin with Marcy thank you for reporting such a tough story.
This transcript has been automatically generated and may not be 100% accurate.