Millions in Texas left powerless and without water after winter storms

Officials say there have been more customers without power this week in the state than there were during Hurricane Harvey as overloaded utilities led to major outages during the deep freeze.
3:48 | 02/18/21

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Transcript for Millions in Texas left powerless and without water after winter storms
next half hour. Right now to that disaster in Texas. We certainly do. Michael, you and I have family in Houston. Look at this neighborhood. Still in darkness. More than 620,000 waking up without power in Texas this morning and some 7 million people under orders to boil their water before using it. Pipes freezing, bursting all over that great state. There's more dangerous weather on the way this morning. Ten states in the district of Columbia under states of emergency declarations right now including Texas. Marcus Moore starts us off in Dallas, a city virtually paralyzed by the weather. Good morning, Marcus. Reporter: Absolutely, Michael, good morning. We had intended to show you the ice that formed on the side of this building and you can see it there. It's all gone all the way down, covering the landscaping there. Frozen pipes bursting, but the fire department rushing to the scene here on a report of heavy smoke coming from a generator. The power has been out here and it's evidence of how this catastrophe is unfolding. This morning, the humanitarian crisis in Texas is accelerating. Millions without power or water. What is going on right now is completely unacceptable. Reporter: The city of Houston, the so-called energy capital of the world brought to its knees. Hundreds lining up for much needed supplies as officials tell residents with power to boil water. How can we boil water? We don't even have power. We have been without power for 60 hours now and without party for about 24. My family and I have been in the dark since Sunday night. Reporter: Frozen water pipes bursting destroying homes. Some causing ceilings to collapse. We are sitting here by the fire. Reporter: In San Antonio, Kristen is trying to keep her 11-month-old baby warm. Her family's light source is this lantern. Trying to boil some water so we can make some warm bottles for my daughter. We only have three light source, propane fireplace, one battery powered light we plugged in before the electricity went out and otherwise it's candles. Reporter: Boiling snow for her primary source of water. Now what we've been doing is actually coming outside, getting snow, putting it in our pots and heating it on our propane grill. Reporter: Hospitals around the state pushed to their brink. In Austin a facility with 300 patients reporting it's losing heat. Even transporting patients becoming an obstacle. It is very difficult to drive on the roads. As it gets darker and you have ice on the roads, it is very difficult to send people out. Reporter: Officials say this week there have been more customers in Texas without power than there were during hurricane Harvey. They say high demand and overloaded utilities led to the Texas is the only state in the entire country on its own electrical grid. The electric reliability council of Texas or ercot manages 90% of the state's power now under fire for not being better prepared. We're working 24 hours a day ever since Sunday night to get power restored to Texans but that's not enough, obviously. We have to keep that moving down as fast as we can because our only priority right now is getting power to the folks in Texas. Reporter: This morning governor Abbott calling for an investigation into the company and what went wrong. I'm not suggesting in any way that there's been any criminal activity or anything like that, but it is something that needs to be looked at. Reporter: The power to a number of homes here in Texas was restored overnight but still so many people remain in the dark and between the electric issues and the water, guys, this is far from over for so many people here in Texas. It sure is. The latest from the mayor of

This transcript has been automatically generated and may not be 100% accurate.

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