Samsung Smartphone Battery Issues Force Major Recall

The latest phones from Samsung pose a potential danger to consumers.
2:35 | 09/10/16

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Transcript for Samsung Smartphone Battery Issues Force Major Recall
Much more to come from Bristol. Starting with the danger and deep inconvenience with hundreds of thousands who own cell phones owned and made by Samsung. Specifically the galaxy note 7. The federal government is saying if you own one of these phones, you should turn it off immediately and trade it in because it can burst into flames. Yeah, as you can imagine this is an especially precarious situation if your battery catches fire while you're on a plane as this simulation video from the FAA demonstrates quite vivid ly so ABC's Gloria Rivera has more. Reporter: Our own ABC aviation expert calling this a worst case devastating scenario if one of these devices were to blow up on an airplane. And reports are there could be as many as 2.5 million of these devices already out there. They all need to come back in this massive global recall. This morning, technology giant Samsung planning a massive recall. This after an unprecedented warning from the federal government urging customers to power down their galaxy note 7s and exchange them now. This is the latest in what has been a nightmare week for the world's largest smartphone manufacturer. Earlier this week this jeep engulfed in flames reportedly sparked by a charging phone. Very surprising to me how quick the dash caught on fire. Reporter: The cpsc urging anyone who owns one to power them down and stop charging or using the device. That alert going even further than the FAA's statement asking any note 7 users to keep their phones completely powered off during flight. Lithium ion cells are a massive concern for aviation officials due to potential explosion and fire like these tests. I don't think there's ever been a product like this. Lithium ion batteries power our lives and as the technology keeps going sometimes you get manufacturers who aren't up to speed. Reporter: Samsung confirmed 35 cases so far of its batteries failing leading to your honor about the phones and flames. A big employee to Samsung. Consumers should stop using them if they have these phones. Reporter: Consumers say there is more headache here and inconvenience while Samsung is promising to replace the devices, customers say that process has been difficult, far from straightforward and makes live difficult for so many who say they just can't get day for the work without their family, Dan. Yeah, massive inconvenience, Gloria, thank you.

This transcript has been automatically generated and may not be 100% accurate.

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