Transcript for TSA Struggles With Increased Summertime Travel
Let's talk about the tsa under fire with security lines getting ridiculously and infuriatingly long, the agency is now under massive pressure to fix this situation before the busy summer travel season hits. ABC's David Kerley goes O one-on-one with the guy in charge. Here's the start. Reporter: This was the scene at Chicago's midway airport this week. Watch how long this tsa security line is. We're going to time how long it takes to get to the back of the line from the beginning of this story to the end. Across the country, lines of more than an our even up to three. This is a nightmare. Reporter: This was Seattle Friday and the summer travel season hasn't even started. You've been hearing horror stories about people standing in line missing their flights. Reporter: The complaints are pouring into tsa and the department of homeland security which the secretary has heard loud and clear. You want to keep passengers moving but we want to keep passengers safe. That is our primary obligation. Reporter: The top security officials say they have a ten-point plan to try to shorten the lines. They hope to have more than 750 new officers on the job by next month. More canine units which can clear passengers. Asking airlines to cut the number of carry-on bags which have to be screened. And more overtime pay to keep officers on the lanes. But will it work? Mr. Secretary, will passengers wait three hours in line. Obviously waiting three hours for what may be a two-hour flight for a 90-minute flight is not acceptable and it's not a good thing and would tax everybody's patience. Reporter: The problem, more of us are flying. Security has been tightened because of test failures and congress has not increased the number of tsa officers. Hopefully that they could, you know, the powers that be would solve these problems and make it simpler for people. Reporter: Remember that line at midway? Well, we're at the end of our story and we have to speed up this video just to show you where it ends. For "Good morning America," David Kerley, ABC news, Washington.
This transcript has been automatically generated and may not be 100% accurate.