Moving Out

Part 2: The Lookout team is looking for answers from the company at the source of price disputes.
10:57 | 06/27/13

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Transcript for Moving Out
maine to arizona. But there's a problem. The movers are now demanding an extra 4,300 bucks the rammels claim they do not owe and the rammels say their possession are being held hostage. But the rammels aren't giving up. They've argued with the company on the phone all the way across the country. One or the other of them is on the line at every rest stop. Eventually the rammels pretend to cave. I said we have the money. But they didn't intend to pay moving express any extra money, only what they owed them. Which brings us back to their house in arizona that morning, with the moving express tr actually show up with their stuff? We have their place seriously wired. Cameras hid nen moving boxes, tucked above the garage door, masquerading as security cameras and in those eyeglasses that I'm wearing. I'm in disguise by the way. The truck is running late. How long do you think it will take to get the battery issue done? Outside, the law lies in wait. The moving company has told the family one price. Now it's doubled. Retired new york city cop moved down here to take it easy. This is not let's make a deal. The law is the law. You got to play by the rules. But it turns out taking it easy isn't j.J.'S style. He's not at all surprised by what the rammels are telling him. So he's expecting cash from you. Yes. And he's asked you how many times? He's asked me two or three times. You sure, you got it? What do you have? Ou have cash? Finally the truck pulls in. E they are. Unmarked truck. Showtime, folks. It's j.J. From weights and measures, our mutt's just showed up. I'm going to have to collect the check before a start delivery. I want to talk to you first. Come on. But wait a minute, who's this guy? He's not the man they met in maine, the one who drove off with their belongings. Are you affiliated with the group out of new jersey? No, I'm a contractor. I think m omp shay is the owner, I think. He's a good dude. This man says his name is jay heart, hired by moving express for this job. And he excuses himself to make a call. It doesn't matter what mosh yay says, we're going to go get a weight. Did you hear that? By law, if he takes their stuff away right now, the rammels can press theft charges. J.J.Stroh sees them stropping the truck back up as if to leave. You see he's tying everything. Then that's when the threat starts. Stroh takes this as his cue to move in. Good morning, sir. What's up? I'm from the department of weights and measures from the state. I understand there's a dispute over the contents. I don't care about the weight. It's on my contract. I see you got may flower on the door. American relocation. Do you or do you not work for may flower? Yeah. As a contractor. I'm not with may flower directly. All right. Don't try to excuse yourself. I need to see your driver's log and your driver's license. Well, he doesn't work for may flower. When we called american relocation, they tell us they fired him a year ago, they also said they want their t-shirt back. He's not even licensed by the department of transportation. They call these guys rogue drivers. I decided to break cover and ask him some questions. We're actually with abc news. What did moshay tell you to do? He said go weigh it. He didn't tell you to leave? No. You weren't going to leave? We were going to go right to the scale. That's why I said brian, come on, let's go. I try to do everything proper, legal. I'm not trying to be the guy that gets in trouble with the d.O.T. But his day was about to get worse. J.J.Stroh has called in the local cops. I smell alcohol. Couple coronas. Is there alcohol in the cab? He blows a .01. No du. . Then they inspect the tires. He's got all the treds hanging out here. He's got a hole in that one. Which puts him out of service. You can't have that on a tire. He's going to be shut down. This is the man left in charge bringing the possessions across the country. Hardly the truck on the website looking for reliable movers. Turns out jay hart doesn't even have a valid driver's license. I thought you were on the up and up. It's a suspended license. That's it? That's it. That's what he's telling me. Later the police tell us they found marijuana in the cab, but it was the suspended license that got him arrested. Meanwhile joanna ramal had actually managed to get the owner of moving express on the phone. The man who was still demanding 4,300 bucks. If I really weigh 16,000 pounds like james is adamant that I do, then we'll pay you. If I weigh 8,000 pounds, then you already have the money. So we set off to the weight station. We waited with bated breath. What would their stuff weigh? Would it be closer to the 8,000 pound original estimate or the 16,000 pounds the family says they're claiming? 10,120 pounds. They're saying 16,000 pounds. Even though their weight was more than the original estimate, they did not owe an additional 4,300 bucks. I have to say that the rightious are delivered out of trouble and the wicked walk right into it. J.J. Stroh's work wasn't done yet. While checking the truck, he discovers a second load that belongs to another family who claimed they were also being overcharged. And guess who their mover was? Yep. None other than moving express. This same driver, but the same operation out of new jersey, as well. Now our search was on for the alleged mr. Big. First stop, manhattan. We needed to chat about the ramal case, so we sat outside his apartment. Way too early, one morning. Been sitting out here since 6:30 a.M. It's 8:20, waiting for him to leave to go to work, so we can ask him a couple of questions. And then, hello, there he is. That's him there. I'm with abc news. We've been following the ramal family. I think you know them. You moved them from maine to phoenix. An estimate of 8,000 pounds of weight. The driver said 16,000 pounds. It was nowhere near that. He said he'd check his paperwork and give me a call. Call you from the office. All right. Would he ever call? Could we take that chance? We decided to hit the road to jersey. Is mosees around? Seemed mike moving express is one truck, a handful of guys and a shabby e. Hi. Thought we'd come down while it was still fresh in our minds. I have the contract. So that might refresh your memory. They were given an estimate of 8,000 pounds. Your driver showed up and said 16,000 pounds, and then he refused to weigh the load. Look what happened. We speak to him for the next 45 minutes during which we evades my question, ducking and we have gone li weaving like a championship boxer. He provides a blueprint for his defense. This lady, didn't have a weight station. There are in fact seven weigh stations in maine. Listen, if I weigh the truck, she not going to believe me. So my guys think -- she didn't have twice the items. She didn't want to weigh it. Yes, she did. That's not how joanna ramal remembers it. Here's what she told him on the phone that day. I tried to get james to weigh the truck several times, and he refused. She lied to you. And you're being upfront with me. You're telling me the truth. He's not backing down. I lost money over there. I lost money. And what about the other people's load in that same van? Again, he says he didn't do anything wrong. You guys are inefficient, bad at math, or you're trying to rip people off. Do you rip people off? Listen, listen -- you say you're an honest man. I try to be an honest man. But I'm trying to be. Is it hard? No, it's not hard. Some customers take advantage of you. You think that mrs. Ramal is taking advantage of you? A lot. She doesn't pay me. I'm going to sue her. Thanks for your time. After we contact the the department of transportation about our story, they wanted to be sure that we knew they would be looking into moving express. If mr. Garmay does sue mrs. Ramal, I promise you, we will bring you news of the outcome. Come on, girls! In the meantime, the rammels are savoring a hard-earned victory. They outplayed mr. Garmay, saved their cash and most importantly, got their stuff back. Surprise quiz.

This transcript has been automatically generated and may not be 100% accurate.

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