Parents of child who fell from cruise ship files suit against Royal Carribean

Alan Wiegand and Kimberly Schultz-Wiegand accuse Royal Caribbean of playing "a major role in the death of our child."
1:32 | 12/12/19

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Transcript for Parents of child who fell from cruise ship files suit against Royal Carribean
We turn next tonight to the family of the toddler who fell to her death from a crew ship window, right out of the arm's of her grandfather. That family has now filed a lawsuit against royal caribbean. The little girl's parents saying this all could have been avoided. Here's Victor Oquendo. Reporter: Tonight, a heartbroken family is suing royal caribbean, saying the company is to blame for the death of their daughter, Chloe. We don't want this to happen to another family. I cannot even put into words what it's like to lose a child, especially in such a horrible way. Reporter: In July, the Wiegand family was onboard this ship docked in Puerto Rico. Chloe's grandfather, Sam Anello, was with her near a wall of windows. And says he picked her up so she could tap on the glass like she used to at her brother's hockey games. But the window was open and Chloe slipped out of his arms and fell. I sit here broken. We all sit here broken, but our family is strong and we will stay strong together. Reporter: Anello insisting he thought the window was closed. The wiegands standing by his side, saying it was royal caribbean's fault. Why were these windows left open? Why is this like this? Immediately, we began asking these questions. They shouldn't have been like that. Reporter: The wrongful death suit says royal caribbaen was negligent and failed to "Adequately mark the open windows" and "Provide reasonably safe children entertainment areas." The company telling ABC news, "Our hearts go out to the family for their tragic loss." Adding, "We have no comment on the civil filing." Chloe's grandfather is fighting a negligent homicide charge in Puerto Rico. He's due back in court next David? Victor, thank you. And we turn now to an ABC

This transcript has been automatically generated and may not be 100% accurate.

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