Transcript for Record travel numbers cause massive flight changes, cancelations
Now to the travel headache for so many. American airlines is warning that hundreds of flights are likely to be canceled in the coming weeks. This as other airlines make changes with little notice. Gio Benitez joins us from Newark airport with more on this. Good morning, gio. Reporter: Hey, robin, good morning to you. Yeah, the truth is airlines did not expect air travel to return this quickly. Now their schedulers are scrambling and travelers all across the country are paying the price. This morning, a warning to anyone planning to fly, prepare for changes. I got an email that our 2 hour and 20-minute flight got rerouted now flying to Boston and then down to Orlando. Reporter: Megan wolf is heading to Orlando for a mother/daughter trip. One of the thousands whose itinerary was changed unexpectedly. We had planned a whole day in the afternoon because we were going to get there at 10:30 in the morning so trying to add a stopover that's multiple hours away, we wouldn't get there until the evening. It wastes a whole day. Reporter: As the pandemic nears an end some airlines are changing flight schedules the day of but also sometimes days, weeks and even months before departure to better optimize their schedules and air travelers are taking their frustration to social media. People like Alexis writing, canceled my flight four times. Had to unwillingly extend my stay. Missed important events. So what can you do if an airline changes your flight? If the airline significantly changes or outright cancels your flight you're eligible for a full cash refund. Reporter: But whether you get a refund depends on each airline's rules. American says it will give a full refund if the change is more than four hours later than your original flight. Jetblue tells us if the change is two hours or more. On united, if the new flight options don't work out or it changes significantly. And on delta it says if they cannot find an alternate flight or if you choose to cancel the alternative itinerary they'll give you an e-credit or you can request a refund. Scott keys from Scott's cheap flights says sometimes these changes can benefit you. Perhaps you had originally booked a connecting flight. You might be able to switch to a nonstop flight without having to pay anything extra to do so. Reporter: And another tip from Scott there, try not to check any bags. Carry them on with you instead. That way if there's any sudden change, you won't end up losing your luggage but, robin, I got to tell you expect these issues for much of the summer. Do we know which airlines have the least cancellations and which routes are more likely to be canceled? Reporter: Yes, so we looked at some of the government data and as of April hawaiian, united and delta have the least cancellations and as for those routes when you think about these flights that are maybe once a day those are least likely to get canceled. If you have flights that are eight times a day, those are more likely to get canceled, robin. Good to keep in mind, gio,
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