Starbucks CEO says racial bias training is investment the company's future

Kevin Johnson told ABC News the company failed to deliver in the incident in Philadelphia.
1:41 | 05/29/18

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Transcript for Starbucks CEO says racial bias training is investment the company's future
From California. You can do to stick and Chicago I believe there's an example for other corporations are out there to DC element people thing. 8000 Starbucks stores are closing their doors today for four hours so that their 175000. Employees can undergo training for racial bias and diversity. The company is following up on its promise for change after this video sparked outrage. When two black men at its Philadelphia Starbucks were arrested for trespassing after when asked to use the restroom without making. A purchased in our incident here in Philadelphia. We we did not deliver on that experience and that was a wake up call for us knowing that we can do more. Starbucks is now turning that incident into a teachable moment this is an investment in the future of Starbucks it's a recommitment. To creating about warm welcoming environment for every customer sets foot in our stores. Creating this new training video featuring employees executives and the rapper common. Helping people see each other fully. Completely. Respect them. After the video employees will break into small discussion groups to talk about their own experiences. Starbucks has already made one change saying now anyone can use its bases including restrooms with out making a purchase. Starbucks is a microcosm of society in America and so you know this happens in America well it happened in Starbucks employees are inside this Starbucks right now taking part in one of those training sessions but the company acknowledges that this is not going to be an overnight fakes and says. They plan and having more training available for their employees in the coming months. Maggie really ABC news New York.

This transcript has been automatically generated and may not be 100% accurate.

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