Transcript for Family says 2 kids were kicked off an airplane for a nut allergy
Now to our "Gma" cover story. Those teenagers taken off a plane because of a peanut allergy. They were traveling all alone from Atlanta to the Philippines stranded overseas. Amy is back with that story for That's right. Good morning, guys. Those teenage brothers were on their way to visit their father halfway around the world when they were stranded at the airport because the airline was not willing to accommodate a life-threatening allergy. I was very shocked and almost in tears. Reporter: Pooja Patel is still shaking after two of her sons were removed from a flight and stranded in a foreign country all because her oldest son suffers from a serious potentially life-threatening peanut allergy. It was the most, most stressed out I've ever been. Reporter: The two oldest boys, aged 15 and 16, were returning home to Manila on their own from a trip to Atlanta taking delta air lines to Seoul, South Korea alerting the airline ahead of time about the peanut allergy. On delta flights we typically don't have any issues. Reporter: But boarding the flight to Manila on delta's partner Korean air, the boys say the flight crew told them that peanuts would be served and that they could either risk being exposed to peanuts or get off the plane. The boys told their parents the airline agents coaxed them off the flight. No one should have to go through this. Reporter: According to the patels, the teens pleaded with the airline's agent, two of them pictured here offering to sit in the back of the plane with the eldest boy wearing a mask but they say they refused. The boys eventually flying back to Atlanta. The family now filing a complaint with Korean air. When you send them halfway around the world and your children are stranded in an airport because they got kicked off a plane because of a food allergy, you know, it's a punch in the gut. Reporter: Korean air releasing a statement to ABC news saying Korean air sincerely apologizes to Mr. And Mrs. Patel and their sons. We are reviewing this incident and will strive to create a better customer experience. Over 5 million children under the page of 1815 food allergies. Peanut as long with milk and shellfish are the most common. I think the call to action here is for us to raise awareness on how airlines could do a little bit bet ever to ensure they're minimizing the risk for certain passengers with allergies. Meanwhile, delta has also reached out to the patels and apologized for their ordeal and refunded most of the airfare but the family says they just want delta to work with their international partners for increased awareness and sensitivity, robin. I don't think that's asking too much. Let's bring in Dr. Jen Ashton. We're talking about 1 in 25 children with a food allergy so the chance of one of those kids being on a plane is high. There could be a spectrum of severity ranging from some mild respiratory issues to anaphylaxis which is a life-threatening lermg and some of these allergens are airborne, could be contact on surfaces and in the food served on the airlines and once you hit 35,000 feet if you get into trouble over the atlantic ocean, that is a major problem. That's true. So what are your options if you're flying with an allergy. This hits home for me because I have life-threatening food allergies. I think there are some things people could and should do. Number one, check with the airlines because every airline is different in terms of what type of provisions or accommodations they make. I think it's always a good idea to inform the person sitting next to you, especially if you have such a severe allergy that can be airborne. Carry an emergency allergy kit on board. Don't check that bag. These are my epinephrine auto injectors and I also travel with oral steroids and benadryl which is very similar to what we would give in an er and bring your own food and wipes. I think you can never be too cautious and, again, I think it shouldn't take a major medical tragedy for an industry like the airline industry to get up to speed on this. What's the emotional toll? I think that's an important question, robin. No one with allergies likes to feel like they're inconveniencing other travelers. They can feel, like a stigma, self-conscious and guilty about any kind of inconvenience but this is life-threatening and there's a fear factor involved. I was just on a delta flight from Edmonton and there was an announcement that somebody was on board and they would not be serving peanuts. We god Cheez-its. That's better for everyone. I don't know about that. That's another story but thanks,
This transcript has been automatically generated and may not be 100% accurate.