Couple who lost home in wildfire settles dispute with AT&T over burned equipment

The couple lost their home in a wildfire, yet AT&T continued to charge them.
1:50 | 10/09/18

Coming up in the next {{countdown}} {{countdownlbl}}

Coming up next:

{{nextVideo.title}}

{{nextVideo.description}}

Skip to this video now

Now Playing:

{{currentVideo.title}}

Comments
Related Extras
Related Videos
Video Transcript
Transcript for Couple who lost home in wildfire settles dispute with AT&T over burned equipment
This is the night quest family Sonoma house has that looked one year ago. This is their house today. And coming here to seeing my. My properties and painful the 150 year old house survived earthquakes and floods that not the north bay wildfires. Over there. We're two bedroom us now just a crumbling foundation. Do everything was on fire all the trees are on fire the grass was on a and we drove out. Through basically a tunnel fire. Now in their seventies they won't try to rebuild when it's all done it's all gone. And yet when the couple returned to the fragments of their home this year as stinging review and. Open my mail and hello. I'm in collection for a bill I don't know. Turns out AT&T had been billing her 421. Dollars for full and TV service since March long after everything burned out all. This melted. Stuff the flag or whatever some of it's got to be the probe. AT&T said it tried to creature they began phoning my bird up owned by disconnected number. Finance. Twenty AT&T center to collections. After all they had been true harsh welcome back. They said we're so sorry your house bills birth. Still she says AT&T refused to cancel due erroneous chart. Seven your insight. He is magic it's great.

This transcript has been automatically generated and may not be 100% accurate.

{"duration":"1:50","description":"The couple lost their home in a wildfire, yet AT&T continued to charge them. ","mediaType":"default","section":"ABCNews/US","id":"58393674","title":"Couple who lost home in wildfire settles dispute with AT&T over burned equipment","url":"/US/video/couple-lost-home-wildfire-settles-dispute-att-burned-58393674"}