New Study Shows Link Between Rude Patients and Care

The "GMA" team of insiders analyzes some of the biggest stories trending this morning.
6:47 | 01/17/17

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Transcript for New Study Shows Link Between Rude Patients and Care
Buckle up, everyone. Welcome back. Time now for our big board. We do mean big board and break down more of the top stories with Dr. Ashton and Besser here at the table for our first story. I love it when you book end us like this. We're -- how about we start with the new study that may have you rethink how you talk to your child's doctor. Researchers from the university of Florida finding that, get ready for this, 40% of medical errors are the result of rudeness. Wow. Toward physicians and we know medical errors, how it leads to so many deaths. That's right, yeah. So tell us more about this. Yeah, I think this is fascinating. So, the study was conducted, conducted it in Israel and they looked at decision-making when people -- when doctors, medical teams are faced with people who are rude and took 40 teams from newborn intensive care units from around the country and put them through a training exercise. Half the team has a parent who was just fine and half the team has a parent who was incredibly rude and what they found was and then the teams had to work through scenarios with a very sick child, it was a mannequin. The teams that had the parent that was very, very rude, they didn't perform as well. They couldn't make a diagnosis as quickly or treat as quickly. They weren't sharing information as well. Clearly the parents got in their heads and it led to a bad outcome. But I think the point here, you guys, and we all know this, whatever profession you're in, there's no such thing as optimal or ideal circumstances whether it's sports or television, whether it's medicine, and the fact of the matter is medicine is a little different and we have to be -- we are trained to be able to make diagnostic decisions and execute treatment under stressful and emotional situations, but I was stunned at how high the number is for medical errors just because someone says I don't like that tie. And didn't put it aside. Go ahead. We don't know what they immediate by rudeness. Emotional situation. Exactly. Your child is ill. You're going to be screaming. You're going to be -- What they said to the team was, I wish we could have our child in a better hospital not a third world hospital like this. It was just like, just frank rudeness. But a question is what has been some of your personal experiences? Because you both have treated children. Yeah, you know, I -- I know when I've had a parent who was rude, not just concerned but that rudeness, it gets in your head. And it can affect how you are. It gets you off your game in a way thaw don't want to be? Wow. But I think also there have been a lot of other studies, this is just the latest and ones have shown an increase rate of medal errors even when it comes from within the medical team. This is a treatment just like you and we're a team in the hospital. We function on a team and there's doctor to doctor rudeness, nurse to doctor rudeness. Nurse to nurse rudeness. It does throw people off but I deep down inside really feel like we have to be held to a little bit of a higher standard in medicine because we are making life and death decisions here, the stakes are a little higher with all due respect than saying like I'm going to blow this play or I'm going to miss -- You've both been on teams. What's it like when you have a coach or a teammate who is rude. Can you play your best? No. Not as much as I think but we should point out it's not intentional these mistakes that we're saying -- ? Exactly. Not intentional. What was really fascinating was that if they worked with a team ahead of time, they put them through a computer simulation ahead of time, it could blunt the affect and so they weren't impacted by the rudeness so may be things you can do in training people, for me it's meditation. But there are things you could do to get people not to be affected. Let's hold hands. Start right now. Everybody's human and everybody is affected by somebody else's attitude towards them? Exactly. So, treat your doctors nicely, everybody. The moral of that story. And next up, the battle for the super bowl is heating up this weekend. It is what they consider the old guys leading the charge. Four veteran NFL quarterbacks all over 30 will take the field -- why are you laughing at me already? All take the field Sunday proving age is just a number and a guy who says that every day, Jesse palmer is here, and, Jesse, 30 in most professions is young. In football you consider ancient but are you surprised that the old guard is at this point and most of the young players aren't, you know, this far along in the playoff? That they've taken over the old guard. Not at all, Michael. I think when you look at the four quarterbacks in Ben roethlisberger, Tom Brady, Aaron Rodgers, Matt Ryan, all four guys are playing at such a high level right now, three of them are up for MVP consideration in the NFL. It's been remarkable and to me call me biased I think the quarterback position is the toughest position in team sports. Biased. There's just no substitute for experience. Matt Ryan is like the young pup in his ninth year. These guys have been in the wars and been in the big games. Three remaining have already won super bowls and that experience at quarterback is something that teams like Miami and Oakland and Houston, even Dallas, they didn't have and a lot of those teams obviously eliminated right now. I do think it's interesting of the four remaining all four are making over $20 million a year so you get what you pay for and that's exactly what these teams are saying. I notice you made that comment via satellite. You wouldn't say that in studio face-to-face with Michael Strahan. He would take you down. I'm safe up here. Break down -- break down the match-ups coming up. Robin, we've got two awesome quarterback duels, in tafc, I love Ben roethlisberger, he's played so well this year dealing with injuries. He's been tough. I just think having to beat Tom Brady at home at Gillette stadium in Foxborough is going to be too difficult. Tom Brady is playing in his 11th afc championship game, consider this, three franchises since 1970 have played in more championship games at the conference level than Tom braid dough so I like the patriots winning and NFC, the Atlanta falcons have had the best offense of the NFL all year, Matt Ryan at quarterback played at MVP caliber but Aaron Rodgers is at a different level and I think he wills them to win and going with new England against Green Bay in the super bowl. Ooh. Tom Brady said about Aaron Rodgers, when he's on I usually stay up and watch. That says something. Of course he's trying to get in his head a little bit. I don't think. That's positive reinforcement. He should be more negative. You took some heat. You said the cowboys were not going to make it. Yeah. And you were right. Everybody in Dallas is mad. I'm sore,I Dallas. I just called it how I saw it. I almost retweeted you. Don't do it. Drop the Mike moment.

This transcript has been automatically generated and may not be 100% accurate.

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