Whole Foods CEOs Apologize for Overcharging Customers

Walter Robb and John Mackey addressed the investigation by New York City's Department of Consumer Affairs online.
1:20 | 07/02/15

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Transcript for Whole Foods CEOs Apologize for Overcharging Customers
Back here at home, a big apology from the CEOs at whole foods. Those bosses taking to youtube admitting some customers were overcharged. Tonight what they promise to do about it. More now from ABC's Mara schiavocampo. Reporter: Tonight, a fresh apology from whole foods. Straight up, we made some mistakes. Reporter: The company's CEO speaking directly to customers in a video posted online after accusations of routine overcharging. We know they are unintentional because the mistakes are both in the customer's favor and sometimes not in the customer's favor. It's understandable sometimes mistakes are made. They're inadvertent. They do happen because it's a hands on approach to bringing you fresh food. Reporter: In what the New York consumer affairs department called "The worst case of grocery mislabeling" they've seen in their careers last month, the agency reported some store locations have been overcharging customers by overstating the weights of prepackaged products. It's not the first time this has happened. In 2012, a California investigation also uncovered pricing violations. Whole foods agreeing to pay $800,000 in penalties. Now, the company CEOs putting their money where your mouth is. If there's a mistake that's not in your favor, we promise to give you that item for free. Reporter: Mara schiavocampo, ABC news, New York.

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